1. Who We Are
my Errands ("we", "us", "our") is an on-ground errand and verification service operating in Nairobi, Kenya. We serve clients located overseas, primarily in the UK, USA, Canada, Australia, Gulf, and Europe who need trusted, real-time representation inside Kenya.
We can be contacted at: WhatsApp: +254 708 715 917
2. What Personal Data We Collect
When you fill in our booking request form, we collect:
- Your full name
- Your WhatsApp phone number (including country code)
- Your email address
- The service you are requesting and location details
- Any task description you voluntarily provide
We do not collect payment card data directly. All financial transactions are discussed and agreed via WhatsApp before any money changes hands.
Automatically Collected Data
Like most websites, we may automatically receive basic technical information when you visit, such as your IP address, browser type, and pages visited. This is used solely for security and performance monitoring (e.g. through Cloudflare).
3. How We Use Your Data
We use your information to:
- Contact you about your booking request via WhatsApp or email
- Prepare accurate, transparent quotes for your requested service
- Send you task updates, photos, and reports upon job completion
- Improve how we serve our clients over time
We do not use your data for marketing emails, third-party advertising, or share it with any external parties beyond what is described in this policy.
4. Cookies We Use
Strictly Necessary (No Consent Required)
- myerrands_pwa_dismissed — Stores whether you have dismissed the install prompt. Stored in
localStorage. Expires at browser clear.
Analytics (Optional — Off by Default)
We do not currently run any analytics by default. If we add privacy-first analytics in future (e.g. Plausible Analytics — a cookieless tool), this policy will be updated.
Cloudflare
Our website uses Cloudflare for performance and DDoS protection. Cloudflare may set its own cookies (e.g. __cf_bm) for bot protection. These are functional and do not track personal advertising behaviour. See Cloudflare's Privacy Policy.
5. WhatsApp Communications
Our primary communication channel is WhatsApp. When you initiate a booking, your details are passed to our WhatsApp number (+254 708 715 917) via a pre-filled message. WhatsApp's own Privacy Policy governs data shared through their platform.
6. Data Retention
We keep client booking records (name, contact, service request) for up to 2 years after a completed engagement. This allows us to reference past jobs and provide continuity of service. You may request deletion at any time by contacting us on WhatsApp.
7. Your Rights
Regardless of your country of residence, you have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict how we use your data
To exercise any of these rights, contact us via WhatsApp at +254 708 715 917. We will respond within 30 days.
8. Security
We take reasonable steps to protect your data, including using HTTPS (TLS encryption), Cloudflare's firewall and bot protection, and limiting access to your data to only our core team.
9. Children
Our services are not directed at children under 18. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We recommend checking back periodically.
11. Contact
If you have any questions about this Privacy Policy, reach us on WhatsApp: +254 708 715 917